Service With a Smile!

I know I have blogged about how I think the Braum's we patronize is a bit strange, and yet again, I am amazed at its weirdness.

Braum's Ice Cream and Dairy Store "Kemp Street Edition" is just FUNNY! From the day that we discovered that "Zondra", the male ice cream dipper, was becoming more "lady-like" with his masculine facial features becoming ever so "soft," I knew the place was going down hill.

It had been a while since we had gone inside of the restaurant and a few weeks ago, we noticed that Zondra had more than likely completed "it's" evolving into a female from male, complete with the squeaky high-pitched voice and LITL (Light-in-the-Loafers) Package. DISGUSTING!! I just don't see how any man could want to be a woman, but I expect nothing less from Braum's "Kemp Street Edition."

Then there was the whole "Racket Man" incident, of which I blogged to no comment. I guess I was thought to be a bit harsh, but oh well.

And just last Friday night, I was with my loving wife, Kim and wonderful friend, Joseph, who happened to be buying, as we drove through the drive-thru of Braum's "KSE." We ordered some drinks, one for Joseph and one for Trevon, who was meeting up with us after youth service; and also a single dip Mint Chocolate Chip Cone, one of my favorites that I couldn't wait to have! For some reason, I was REALLY in an ice cream mood.

Well, to make a long story short, we order... we pull around... ... ... the window opens... out pops.... no, not Zondra... but Poofy Headed Guy in a Hat; a new addition to the Braum's Character Cast. Poofy Headed Guy in a Hat was a nice guy, but seemed EXTREMELY eager to please! You know, fresh off the Customer Satisfaction Training Video. He was so "EXCITED" about pleasing us that it was without a doubt, to a fault. He reached out the window, handed me the two drinks, and then the the cone. The cone... with melted, mint chocolate chip ice cream dip oozing down the side. Poofy Headed Guy in a Hat was aiming to please so he told me, "You can have this one for free, OR I can make you a better one and CHARGE YOU FOR IT!!" What was that? Did I hear what I thought I heard? Did Poofy Headed Guy in a Hat just say he'd charge me for a new one? I kinda grinned, to keep from yelling, or laughing in his face and simply said, "I'll take the FREE one." He wins the Customer Service Rep of the Year Award!!

Braum's "KSE" never ceases to amaze me! Just another feature I want to ad to my Funeral Home that treats you like you're in a Restaurant; "Ma'am, you can either have this casket that's just 5 inches too short for your husband, OR I can charge you for a "more fitting" one!!

If you haven't experienced Braum's "KSE," try it! It'll make your lunch, dinner, day, or even week just that much brighter. You'll either leave fightin' mad or smiling, with a chuckle under your breath.

-approved by Farley Wells, SAD-CMDI who happens to be a Butter Pecan fan. He says that when it melts, there's always a surprise in it... What he means, I have not a clue!